terms & conditions

1. Introduction

These Terms and Conditions (the “Terms”) govern the rights and obligations between hoood.baby (operated by BLABLABLA CHEF s.r.o., Company ID: 09502700, VAT: not a VAT payer, registered office: Chudenická 1059/30, Hostivař, 102 00 Prague, Czech Republic, CEO: Viktorie Sapoušková, email: wusup@hoood.baby) and customers worldwide when purchasing goods through the hoood.baby online store.

By registering or placing an order, the customer confirms that they have read, understood, and agree to these Terms.

2. Orders and Contract Formation

• Orders are placed via the hoood.baby online store.

• A contract is concluded at the moment the operator confirms the order by email.

• The operator reserves the right to refuse any order (e.g., in case of stock unavailability, pricing errors, or technical issues).

3. Prices and Payment

• All prices are stated in [insert currency] and include VAT (where applicable). Prices are valid at the time the order is placed.

• Accepted payment methods include: online card payment, PayPal, and bank transfer.

• For prepayment orders, the contract becomes binding only once the payment has been received by the operator.

4. Delivery

• Goods are shipped to the delivery address provided by the customer during the order process.

• Standard delivery time is usually 3–5 business days from the order confirmation (may vary for international orders).

• The operator is not responsible for delays caused by carriers, customs, or other circumstances beyond its control.

• Risk of loss or damage to goods passes to the customer upon delivery.

5. Withdrawal, Returns, and Complaints

• Customers have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

• Returned goods must be in their original condition and packaging.

• Complaints about defective or damaged goods are handled according to applicable law (including Czech Civil Code and EU consumer rights legislation).

• Detailed information on returns, complaints, and instructions for returning goods can be found on our [Returns & Complaints Policy page].

6. Personal Data Protection

• Customer personal data is processed in accordance with GDPR (EU Regulation 2016/679) and applicable data protection laws for non-EU countries.

• Personal data is used exclusively for order processing, delivery, and, if consented, marketing communications.

• Full details on data protection and customer rights are provided in our Privacy Policy.

7. Liability

• The operator shall not be liable for indirect, incidental, or consequential damages arising from the use of the store or products, except where liability cannot be excluded by law.

• The operator is liable for defective goods in accordance with applicable law.

8. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Czech Republic and EU consumer protection law where applicable.

• Any disputes arising from these Terms will be subject to the jurisdiction of the competent court in Prague, Czech Republic.

• For international customers, local consumer protection laws may apply; the Terms do not limit your statutory rights.

9. Effective Date
These Terms are effective as of January 1, 2025 and supersede any previous versions.